The Dancing Horses Theatre would like to inform you that the venue contains flashing lights which may cause difficulties for people with photosensitive epilepsy. Please consider this factor when purchasing tickets for the show.
If you have any questions about this Agreement, please feel free to Contact Us.
CONDITIONS OF SALE AND CONTRACTUAL OBLIGATIONS
The parties to this Agreement are:
THE DANCING HORSES THEATRE, in respect of the show performed at:
Delavan Lake Animal Park, LLC
dba The Dancing Horses Theatre
5065 State Road
Delavan, Wisconsin 53115
You (also referred to as the “Customer”)
You hereby agree to purchase and The Dancing Horses Theatre agrees to sell the ticket(s) detailed in your Order Information.
These tickets can either be delivered by e-mail at the e-mail address you indicate or, when such option is possible, by will call (pick-up). If you choose to receive the tickets by e-mail, just print your e-tickets and present them at the show. Special requests may be made to mail tickets via the USPS or a nationally recognized delivery courier. Note that certain delays and fees are applicable depending on the delivery mode you choose in your Order Information.
Once your order is confirmed and your payment completed, you will receive a confirmation page and/or email which will include a confirmation number. You must keep your confirmation number.
If, for any reason whatsoever, you do not receive a confirmation number or if you receive an error message or encounter a service interruption, it is your entire responsibility to contact The Dancing Horses Theatre to confirm whether your order has been properly processed. You are solely responsible for any problem that may occur during the purchase of tickets process. In such case, The Dancing Horses Theatre shall not be responsible for any loss (monetary or otherwise) that may result from any problem occurring during the purchase of tickets through this website, including without limitation, the failure of a transaction to be completed or confirmed.
Orders will be processed only after a billing address and other billing information have been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order. This can delay the processing of the order and the delivery of the tickets. In such case, a customer service representative of The Dancing Horses Theatre may attempt to contact you, using the information provided at the time of purchase. If The Dancing Horses Theatre is unable to reach you after an initial attempt, it shall reserve the right to cancel your order and sell your tickets to another customer.
Obligation to Pay
By accepting the terms of this Agreement, you agree to pay the full cost of the tickets ordered, including any applicable taxes and delivery, convenience and other fees.
Refunds and Exchanges
You must review your ticket selection before you submit and confirm your order. Subject to the provisions below for cancelled and/or postponed shows, there are no exchanges or refunds once a ticket has been purchased.
Cancelled and/or Postponed Shows
When a show is cancelled or postponed, The Dancing Horses Theatre may, at its sole and exclusive discretion, either offer you an exchange or a refund. You have the sole responsibility of verifying if a show for which you have purchased tickets through this website is cancelled or postponed. If a show is cancelled or postponed, you must Contact Us within six (6) months of the original date of the show for information, instructions and procedures for making an exchange or obtaining a refund. Please make sure to provide your order confirmation number at the time of your inquiry to facilitate processing of your refund or exchange, as applicable. The Dancing Horses Theatre may change its refund and/or exchange policies at any time, at its sole and exclusive discretion.
Right to Cancel Tickets, Refuse Access and Expel
The Dancing Horses Theatre reserves the right to cancel any tickets or order of tickets through this website and to institute legal proceedings against you if you breach any terms and conditions of this Agreement or this website.
The Dancing Horses Theatre reserves the right to request photo ID of the ticket holder.
In the event any person attending a show is judged unmanageable or exhibits behavior which is considered inappropriate, or fails to comply with The Dancing Horses Theatre rules, The Dancing Horses Theatre reserves the right to, without any refund or compensation, to terminate such person’s license to attend the show. The tickets purchased on this website are revocable licenses and admission to a ticket holder may be refused for any reason (or no reason) upon refunding the ticket’s face value. Tickets shall not be redeemable for cash.
Recording, Transmission and Publication
All cameras, tape recorders and video recorders (including when incorporated in cellular phones) and their use are strictly forbidden on the site of the show, unless permission is otherwise granted during the show. You hereby grant The Dancing Horses Theatre the right to use your image, likeness, actions and statements in any transmission, publication or reproduction of the show in any means or circumstances, without any further permission or compensation.
Any unlawful resale of tickets is strictly prohibited. The Dancing Horses Theatre reserves the right to cancel the license granted under the tickets in connection with any fraudulent sale of such tickets, without refund or other compensation. This ticket may not be used for any advertising and/or promotional purposes (including contests and sweepstakes) or resold without the prior written authorization of The Dancing Horses Theatre.
Use of Personal Information
LIMITATION OF LIABILITY
NOTWITHSTANDING ALL SECURITY MEASURES IN PLACE ON THE SITE, INJURY MAY OCCUR DURING THE SHOW. BY ACCEPTING THE TERMS OF THIS AGREEMENT, YOU ASSUME ALL RISK, LIABILITY AND RESPONSIBILITY FOR ANY AND ALL DAMAGES OF ANY NATURE SUFFERED BY YOU, INCLUDING, WITHOUT LIMITATION, BODILY HARM AND LOSS OF PROPERTY INCURRED DURING OR IN CONNECTION WITH THE SHOW. FURTHERMORE, YOU HEREBY WAIVE ANY AND ALL RIGHTS TO CLAIM DAMAGES OR TO INSTITUTE CIVIL, CRIMINAL, ADMINISTRATIVE OR LEGAL PROCEEDINGS AGAINST THE DANCING HORSES THEATRE, ITS AFFILIATES AND OTHER RELATED ENTITIES OR THEIR DIRECTORS, OFFICERS, ADMINISTRATORS, EMPLOYEES, REPRESENTATIVES AND ALL OTHER PERSONS ACTING ON BEHALF OF THE DANCING HORSES THEATRE, RESULTING FROM ANY CAUSE WHATSOEVER ARISING EITHER BEFORE, DURING OR AFTER THE SHOW.
You hereby agree to indemnify and hold harmless The Dancing Horses Theatre, its affiliates and other related entities, their directors, officers, administrators, managers, employees, representatives and all other persons acting on behalf of The Dancing Horses Theatre from and against any and all claims, actions, damages or other demands, including, but not limited to, reasonable costs and expenses of litigation such as counsel fees, arising from or relating to your purchase of tickets and your use of this website and any content contained herein.
This Agreement shall be interpreted and governed by the laws of the State of Wisconsin and the applicable laws of United States herein, without regard to its conflict of law provisions. Furthermore, the parties hereby elect to submit to the exclusive jurisdiction of the courts of the State of Ontario in respect of any action or proceeding arising out of or related to this Agreement without prejudice however to the rights of The Dancing Horses Theatre to obtain any protective proceeding such as an injunction from any competent court having jurisdiction.